Unlocking Transformational Customer Experiences

Book your free CX Audit and discover your Customer’s journey through expert eyes

About

Sonali is an international CX visionary transforming brands globally through innovative strategies and empathetic design for the last 22 years.

With proven expertise in customer experience (CX) design, luxury selling and customer service training, Sonali's mission lies in elevating your brand's customer journey to drive growth.

22

YEARS EXPERIENCE

4

COUNTRIES

50+

BRANDS

10000+

PARTICIPANTS

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OUR IMPACT

Consistent CX efforts have lead to amplified business growth.

3X

average transaction value

1.5X

boost in conversion

50%

amplification in repeat business

20%

customer referral

KEY OFFERINGS

Get future ready with a range of CX solutions

Workshops

Sign up for a curated workshop, each designed to address critical aspects of the CX and empower your team with design thinking tools.

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Leadership Coaching

Elevate your leaders to cultivate empathy, master customer-centric strategies, and drive CX transformation.

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Bespoke CX Projects

In need of a custom-tailored CX solution? Collaborate with Sonali for an exclusive, tailor-made strategy aligned to your brand's unique needs.

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Speaking Engagements

Ignite inspiration at your next event. Invite Sonali, a renowned CX expert, for an impactful speaking engagement.

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OUR CLIENTS

INDUSTRY EXPERIENCE

Sonali can apply her approach to any sector. These are sectors she has deep experience in

Luxury Retail

Fashion

Beauty

Home Decor

Real Estate

Healthcare

Education

TESTIMONIALS

What Our Clients Say

With Sonali, Customer satisfaction is approached with intuitive solutions always geared by the ‘human approach’ which is so important to create successful, long-term customer relationships.

Shikha Kansagara

Co founder, OOO Farms