Turning luxury managers into everyday CX coaches.

Store managers play a critical role in shaping how luxury behaviours show up on the floor. This coaching engagement supports managers in moving beyond supervision to become effective on-the-job coaches.

Managers learn how to observe behaviours, give meaningful feedback, reinforce luxury standards, and coach teams in real customer moments — ensuring that luxury values are consistently lived, not just taught.

Focus areas include:

• Coaching luxury behaviours in real-time

• Developing a coaching plan that achieves consistency

• Reinforcing clienteling, presence, and service standards

• Creating accountability without rigidity

• Building confidence to lead through example