Speakership
Build an empathy mind set
Sonali Gogia is a sought-after speaker on customer experience, empathy, and the evolving luxury experience — known for her ability to connect deeply with audiences and translate complex ideas into meaningful, human insight.
Her talks explore how empathy, design thinking, and relationship-led thinking shape exceptional experiences — not just for customers, but for the people delivering them. Drawing from over 25 years of experience across luxury retail, service design, and leadership development, Sonali brings a grounded, real-world perspective to every stage she steps onto.
Whether speaking at industry conferences, leadership offsites, corporate events, or academic forums, Sonali’s sessions are thoughtful, engaging, and quietly provocative — designed to open minds, spark reflection, and inspire more human ways of working.
Her sessions often blend storytelling, observation from the field, research-backed insight, and moments of quiet reflection — creating space for genuine learning and dialogue.
SPEAKING THEMES
Sonali tailors her talks to the audience and context, but speaks mainly on these topics
Building an Empathy Mindset
Why empathy is the foundation of meaningful customer and employee experiences — and how to cultivate it in modern organisations.
Luxury Customer Experience Today
Understanding what defines luxury beyond products: emotion, connection, presence, and attention to detail.
Design Thinking in CX
How design thinking helps organisations rethink journeys, moments, and behaviours through a human lens.
The Evolving Customer Journey
Redefining journeys in an omnichannel world — and why consistency of mindset matters more than consistency of touchpoints.
Leadership for Customer Experience
The role leaders play in shaping culture, behaviours, and long-term CX excellence.
CX for Growing Businesses
Where to begin, what to prioritise, and how to build CX foundations that scale.
