Case Studies

Selected engagements organised by industry, reflecting the breadth and depth of work delivered across different service environments.

Strengthening VIP Clienteling through Store-Level Coaching in Luxury Fashion

A store-level coaching engagement that helped luxury teams engage VIP clients more thoughtfully—leading to stronger relationships, repeat visits, and improved conversion.

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Transforming Customer Experience through personalized selling for a Premium Beauty Brand

Refreshing a premium beauty brand's in-store experience with a diagnosis tool resulted in a 3X surge in average basket size.

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Creating a Seamless Omnichannel Experience for an Exclusive Fashion Brand

Brought digital and physical teams together to design a coherent omnichannel journey—bridging silos and creating more consistent, human experiences for customers.

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Elevating VIP Client Engagement through Social & Etiquette Excellence for a Luxury Watch Brand

Prepared luxury watch teams to navigate high-profile social settings with confidence—strengthening human connection, professionalism, and VIP engagement beyond the sales floor.

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Revolutionizing Medical Device Sales: A Holistic Approach to CX

Accelerating medical device sales through tailored CX that helps medical representatives foster enduring doctor partnerships, even amidst global challenges.

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Digital-Driven Personalization to elevate a leading home decor brands' In-Store Experience

Empowering a leading decor brands' sales advisors with digital tools to offer bespoke advice for an unmatched in-store journey.

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Embedding relationship selling in the Luxury Real Estate Experience

Elevating luxury real estate sales with tailored experiences, leading to doubled sales and enduring client relationships.

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The interiors and home category is defined by long decision cycles and relationship-led journeys rather than linear transactions. Experience excellence depends on personalised consultation, continuity across teams, and seamless coordination from discovery to delivery and installation. I work with brands to design end-to-end journeys that integrate advisory selling, omnichannel tools, and consistent communication over time.

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Digital-Driven Personalization to elevate a leading home decor brands' In-Store Experience

Empowering a leading decor brands' sales advisors with digital tools to offer bespoke advice for an unmatched in-store journey.

Know More

In premium healthcare, experience plays a critical role in building trust during moments of vulnerability. My work spans patient journey mapping, empathy-driven service design, and the integration of digital and human touchpoints to reduce friction and anxiety. In both B2C and B2B healthcare environments, the focus is on enabling meaningful engagement, clarity, and relationship-building across all stakeholders.

Revolutionizing Medical Device Sales: A Holistic Approach to CX

Accelerating medical device sales through tailored CX that helps medical representatives foster enduring doctor partnerships, even amidst global challenges.

Know More

Luxury real estate is built on trust, presence, and long-term relationships. Advisors must position themselves as credible, transparent partners who can discover needs deeply and translate properties into emotionally compelling narratives. My work focuses on consultative selling, personal presence, relationship cultivation, and non-transactional follow-up — enabling advisors to operate as true trusted advisors.

Embedding relationship selling in the Luxury Real Estate Experience

Elevating luxury real estate sales with tailored experiences, leading to doubled sales and enduring client relationships.

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Despite significant investments in technology, many brands still struggle with fragmented omnichannel experiences. True omnichannel excellence requires alignment not only across systems and tools, but also across culture, mindset, and service behaviours. My work focuses on designing consistent, human-centred journeys across stores, digital platforms, and customer service — so the experience feels seamless, coherent, and recognisable at every touchpoint.

Creating a Seamless Omnichannel Experience for an Exclusive Fashion Brand

Brought digital and physical teams together to design a coherent omnichannel journey—bridging silos and creating more consistent, human experiences for customers.

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In luxury watches and jewellery, customers are investing in emotion, symbolism, and personal meaning as much as craftsmanship. Experience excellence depends on refined storytelling, brand fluency, and the ability to personalise conversations without rushing decisions. I work with brands to elevate advisory skills, post-sales clienteling, and VIP engagement, ensuring collectors and high-value clients feel understood, valued, and nurtured over time.

Elevating VIP Client Engagement through Social & Etiquette Excellence for a Luxury Watch Brand

Prepared luxury watch teams to navigate high-profile social settings with confidence—strengthening human connection, professionalism, and VIP engagement beyond the sales floor.

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In a highly competitive beauty landscape, customer experience becomes a key differentiator. My work with beauty brands centres on building deep customer empathy, strengthening diagnostic and consultation skills, and enabling advisors to deliver honest, personalised recommendations with confidence. By combining education, sensory experience, and refined luxury vocabulary and signature gestures luxury beauty brands are able to build trust, loyalty, and long-term relationships.

Transforming Customer Experience through personalized selling for a Premium Beauty Brand

Refreshing a premium beauty brand's in-store experience with a diagnosis tool resulted in a 3X surge in average basket size.

Know More

Luxury fashion customers today seek more than products — they look for trusted advisors who can offer genuine guidance, personalised recommendations, and thoughtful styling advice. The experience is defined by discovery, storytelling, and expertise, where details such as fabric, craftsmanship, sustainability, and design heritage bring pieces to life. My work focuses on enabling teams to build this advisory mindset while creating emotionally engaging, detail-led experiences.

Strengthening VIP Clienteling through Store-Level Coaching in Luxury Fashion

A store-level coaching engagement that helped luxury teams engage VIP clients more thoughtfully—leading to stronger relationships, repeat visits, and improved conversion.

Know More

CASE STUDIES

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