5 days ago2 minHow to measure training impact on businessOver the years I have come to believe that helping my clients measure training ROI, specially impact on business, is the most critical...
May 91 minManage Angry Customers with EaseToday, we delve into a crucial aspect of customer service—handling angry customers. Complaints are an inevitable part of the retail...
May 62 minlevate the luxury e-commerce experience with ChatChats are often seen as reactive customer service tools rather than opportunities to acquire, engage and connect with customers. When it...
May 22 minCreate customer loyalty by making a memorable last impressionLet's explore the often-overlooked but crucial aspect of delivering a memorable last impression in retail. The sale doesn't end with the...