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IDEAS


Strategies to Build Luxury Talent in Evolving Markets
The rapid evolution of the Indian luxury market is both exciting and challenging. Global luxury brands like Galeries Lafayette and Saks...
Apr 95 min read
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The most critical customer facing skill in luxury is Connection Adaptability
When clients face the same challenge and you find yourself conducting the same workshop on repeat, it calls for deeper insight. The...
Mar 53 min read
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Winning Back the Ultra-Rich
The luxury slowdown can be attributed to several factors, such as the commercialization of luxury brands, lack of product innovation,...
Feb 74 min read
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A 2025 Luxury Customer Experience Wishlist
As we step into 2025, the luxury retail landscape is brimming with opportunities to elevate the customer experience (CX). The slowdown in...
Jan 303 min read
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Why are luxury brands hiring from hospitality?
What was your last most memorable #customerexperience ? In my experience, it's most likely to be a dining or hotel experience that knocked y
Jan 53 min read
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How Omnichannel Experiences are Shaping the Future of Luxury Malls
Post pandemic, Luxury Brands have made tremendous strides to offer customers an omnichannel luxury experience, balancing VIP high-touch...
Nov 14, 20243 min read
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