The rapid evolution of the Indian luxury market is both exciting and challenging. Global luxury brands like Galeries Lafayette and Saks...

When clients face the same challenge and you find yourself conducting the same workshop on repeat, it calls for deeper insight. The...

The luxury slowdown can be attributed to several factors, such as the commercialization of luxury brands, lack of product innovation,...

As we step into 2025, the luxury retail landscape is brimming with opportunities to elevate the customer experience (CX). The slowdown in...

What was your last most memorable #customerexperience ? In my experience, it's most likely to be a dining or hotel experience that knocked y

Post pandemic, Luxury Brands have made tremendous strides to offer customers an omnichannel luxury experience, balancing VIP high-touch...