
Workshops
Choose from a curation of Customer Experience workshops that can delivered in person or virtually

Building Connections with Luxury Clients
Duration: Half-day
A human-centred module focused on building trust, rapport, and meaningful connection with Luxury clients by mastering the art of conversation.

Cultivate relationships with Luxury Clienteling
Duration: Half-day
Cultivating enduring relationships with high-value clients through refined communication, personalisation, and relationship-led engagement.

Brand Storytelling with Luxury Clients
Duration: Half-day
Translating products, heritage, and brand values into meaningful stories that resonate with the emotions, aspirations, and expectations of luxury clients.

The Art of Being a Luxury Host
Duration: Half-day
Social confidence, presence, and refined engagement beyond the store — from events to dining environments.

Elevating Luxury Customer Support post sales
Duration: Half-day
Building empathetic, relationship-led customer support experiences that strengthen trust and loyalty beyond the point of sale.

Luxury Customer Experience Masterclass
Duration: Half-day
Understanding what truly defines luxury — from emotional value and experience design to evolving customer expectations.

Luxury Retail Selling Skills
Duration: 1 day
Building the core skills required to deliver refined, relationship-led luxury retail experiences.

B2B Consultative Selling
Duration: 1 day
A consultative selling approach focused on discovery, trust, and long-term B2B relationships.

Real Estate Relationship-Led Sales
Duration: 1 day
A relationship-led approach to real estate sales focused on trust, discovery, and personalised advisory engagement.
