Workshops
Choose from a curation of workshops that can delivered in person or virtually and get started on your journey of CX transformation.
Customer Journey Mapping for Luxury Brands
Duration: 1 day
Master the craft of journey mapping to revolutionize your customer experience
Leveraging Customer Data to Personalise the Luxury Customer Experience
Duration: Half-day
Master the art of analysing customer data and user research to shape personalised luxury experiences
Design Thinking for Luxury Brands
Duration: 1 day
Stay ahead of the curve and harness the power of Design Thinking to craft memorable luxury customer experiences.
Customer-Centricity for Luxury Leaders
Duration: Half-day
Lead your team to luxury service excellence with a customer-first approach.
VIP Clienteling for Luxury Brands
Duration: Half-day
Craft exceptional experiences for your VIP clients
Luxury Sales Coaching Program
Duration: 1 day
Elevate the potential of your luxury sales teams by ingraining superior coaching techniques in your trainers and store leaders.
Luxury Retail Skills
Duration: 1 day
Shift your selling style from sales focused to building emotional connections with customer
Train the Trainer: Luxury Selling Skills Certification
Duration: 3 days
Transform your in-house trainers into luxury selling maestros, ready to disseminate elite selling strategies throughout your brand.
Luxury Customer Experience Masterclass
Duration: Half-day
Redefine your understanding of the modern luxury customer experience and learn best practices to infuse in your brand
Retail Selling Skills
Duration: 2 days
Master the art of retail selling by putting customer needs at the center of all actions