Clients
Direct Clients
Since 2016 Sonali has worked as a CX consultant to help these businesses, small and large get future ready. Scope of work varies from develop the sales team to serve customers to redesigning their entire customer journey or user experience. Some of these are well established brick and morter brands, some are omnichannel and post pandemic there have been a host of direct to consumer e-commerce brands.
Brands through association
Before going out on her own, Sonali worked as Retail & Education Manager for the L'Oreal Luxe brands where so worked with a host of beauty brands. She is also a certified behavioral trainer for AchieveGlobal and Communispond, world leaders in communication skills. For years she worked a facilitator for brands worldwide. Through her experience as a Service Designer at Logotel n Milan, Sonali had the pleasure of designing customer expereinces for the world's legacy brands. Here are some of the brands she has had the pleasure to work with through association.
