Luxury Retail Selling Skills
Building the core skills required to deliver refined, relationship-led luxury retail experiences.
Duration: 1 day
Description:
Designed for customer-facing teams with basic selling skills in place, this workshop elevates everyday selling into a refined luxury experience. Participants learn how to build rapport, express brand values through action, personalise recommendations, and create emotional connections that go beyond the transaction.
This module can be adapted for in-store, phone, and digital customer interactions.
For:
Luxury retail sales professionals, Store managers, Luxury sales trainers
Learning outcome:
Build authentic rapport with customers
Communicate luxury brand values through behaviour
Personalise recommendations using storytelling
Shift from selling products to building relationships
Business Impact:
Higher conversion rates
Increased average basket value
Improved customer retention and satisfaction
