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Meet the CX Maestro

Sonali Gogia stands at the forefront of Customer Experience (CX) design, a field she has passionately cultivated over 22 enriching years. An internationally recognized facilitator, she is adept at weaving together strategic insights and hands-on expertise to elevate brands and foster memorable customer journeys.

Sonali's academic foundation is as robust as her professional endeavors. She boasts a Bachelor in Business Administration from the esteemed Tulane University in New Orleans, USA. Further refining her skills, she pursued a Masters in Service Design from the globally renowned Politecnico di Milano in Italy.

She has undergone various certifications to add to her formal education:

  • Facilitation and Adult learning techniques, AchieveGlobal, Mumbai

  • Art of Selling Luxury with L'Oreal Luxe, Paris.

  • Professional Selling Skills, Sales Coaching with AcheiveGlobal, Mumbai,

  • Executive & Virtual Presentation Skills with Communispond, Singapore,

Her career's genesis as a Strategy Consultant with Universal Consulting set the stage for her vast array of experiences that followed.

With stints as a Sales Trainer for Achieve Global and Communispond, and as the Retail & Education Manager for L’oreal's luxury brands, Sonali built a profound understanding of the luxury customer experience. Her role with Logotel, a Milan-based Service Design Agency, saw her innovating customer experiences for some of the world's top luxury brands. Furthermore, her entrepreneurial spirit shone when she established her consulting business in India, aiding emerging brands in sculpting selling and service strategies. Sonali divides her time between Dubai, Delhi and Mumbai.

The plethora of brands she's engaged with - from Kerastase to Colorbar - attests to her unparalleled prowess in the realm of CX.


Crafting CX Excellence: A Holistic & Global Approach


Empathetic Human-Centered Approach

Harness Sonali's expertise to cultivate a truly customer-centric organisation. Learn to collaborate across functions to cater to your clientele's needs, ensuring that your brand remains at the forefront of customer satisfaction.


Strategic, Real-World Perspective

Capitalize on Sonali's rich background in business, consulting, and top-tier brands like L'oreal. By aligning your CX strategies with business objectives, leverage actionable insights to drive business growth and ensure a competitive edge.


Commitment to Sustained Excellence

With Sonali's guidance, embrace a culture of continuous improvement. Her unique "teach" approach empowers teams, ensuring your brand consistently stays ahead of the curve in delivering unparalleled customer experiences.


Comprehensive, Global Expertise

Sonali brings the world to your doorstep. Drawing from her extensive global exposure, spanning from the US and Europe to India and the Middle East, integrate best practices into your business. Couple this with her deep-seated expertise in luxury and lifestyle sectors, and your brand is set for unparalleled success.



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