The most critical customer facing skill in luxury is Connection Adaptability
When clients face the same challenge and you find yourself conducting the same workshop on repeat, it calls for deeper insight. The...
Why are luxury brands hiring from hospitality?
What was your last most memorable #customerexperience ? In my experience, it's most likely to be a dining or hotel experience that knocked y
Winning Over Luxury Customers: Why Experience Beats Discounts
How does it feel to splurge on a luxury product, only to find the same item at a steep discount soon after? Disheartening, to say the least.