Retail Selling Skills
Master the art of retail selling by putting customer needs at the center of all actions
Duration: 2 days
Description:
This comprehensive workshop covers the fundamentals of retail selling, including effective probing, understanding customer needs, and closing sales. Through interactive exercises and real-world scenarios, participants will learn how to build rapport, handle objections, and create a seamless shopping experience for customers. This module can be done as precursor to Luxury Retail Skills as a refresher of basic selling skills.
For:
Retail sales associates, store managers, retail business owners, new to retail luxury sales professionals
Learning outcome:
Develop essential retail selling skills and techniques
Boost confidence with enhanced communication skills
Ability to proatively probe, reccomend, cross sell and close sales
Business Impact:
Develop essential retail selling skills
Improve sales performance like items per transaction, average basket size and conversion