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Retail Selling Skills

Master the art of retail selling by putting customer needs at the center of all actions

Duration: 2 days


This comprehensive workshop covers the fundamentals of retail selling, including effective probing, understanding customer needs, and closing sales. Through interactive exercises and real-world scenarios, participants will learn how to build rapport, handle objections, and create a seamless shopping experience for customers. This module can be done as precursor to Luxury Retail Skills as a refresher of basic selling skills.


Retail sales associates, store managers, retail business owners, new to retail luxury sales professionals

Soap Store Customer

Learning outcome:

  • Develop essential retail selling skills and techniques

  • Boost confidence with enhanced communication skills

  • Ability to proatively probe, reccomend, cross sell and close sales

Business Impact:

  1. Develop essential retail selling skills

  2. Improve sales performance like items per transaction, average basket size and conversion

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