Once you have welcomed your customer and established a genuine connection, the next pivotal step is to transition into the diagnostic...

One of my favourite movies is "The Devil Wears Prada”. I use it in Luxury Training sessions to demonstrate the high standards and...

After successfully welcoming your customer and establishing an instant connection, the next phase is just as crucial—the browsing phase....

Who doesn't look forward to a big fat Indian wedding? To be honest I always do. The last few weddings I attended made me marvel at how...

Today, we delve into a crucial aspect of interpersonal skills that often goes overlooked—the art of introducing yourself with impact. In...

As a luxury customer experience expert, I've witnessed firsthand the shifting dynamics of the luxury market. Today, luxury is more than...