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IDEAS

Jan 53 min read
Why are luxury brands hiring from hospitality?
What was your last most memorable #customerexperience ? In my experience, it's most likely to be a dining or hotel experience that knocked y
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Jun 26, 20243 min read
Why Luxury brands need Design Thinking ?
Design thinking meets Luxury! It's a growing trend for brands to seek human centered tools to help deliver great customer experiences.
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Jun 26, 20243 min read
The Building Blocks of a Customer-Centric Organisation
As shoppers it’s a common practice to browse online, and then drop into the store for a trial, especially if it’s a high value purchase....
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May 13, 20242 min read
How to measure training impact on business
Over the years I have come to believe that helping my clients measure training ROI, specially impact on business, is the most critical...
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May 9, 20241 min read
Manage Angry Customers with Ease
Today, we delve into a crucial aspect of customer service—handling angry customers. Complaints are an inevitable part of the retail...
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May 2, 20242 min read
Create customer loyalty by making a memorable last impression
Let's explore the often-overlooked but crucial aspect of delivering a memorable last impression in retail. The sale doesn't end with the...
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Apr 25, 20242 min read
Winning Cross-Selling, Link Selling, and Up-Selling Strategies
In this article we dive into the nuanced world of making additional recommendations – an art that involves cross-selling, link selling,...
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Apr 18, 20242 min read
Close sales like a Pro
Today, we unravel the skill of smoothly closing the sale. After understanding your customer's needs, offering personalized...
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Apr 11, 20242 min read
Mastering Customer Concerns with Confidence
Let's delve into a critical skill for sales success – managing customer concerns with confidence. When a customer voices a concern,...
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Apr 4, 20242 min read
Manage any Customer Concern with the art of Acknowledgment
Welcome to a deeper dive into the world of sales, where communication is an intricate dance. In this article we unveil a pivotal...
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Mar 28, 20242 min read
Make Recommendations your Customer can't Refuse
In a world where customers are cautious about pushy sales tactics and commission-driven recommendations, the key to success lies in...
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Mar 21, 20242 min read
The most underrated Skill for Effortless Sales: Active Listening
Active listening goes beyond merely hearing words; it involves a genuine interest in comprehending the other person's thoughts and...
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Mar 14, 20242 min read
Win Sales through Effective probing
Once you have welcomed your customer and established a genuine connection, the next pivotal step is to transition into the diagnostic...
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Mar 7, 20242 min read
How to impress a Customer when they are Browsing
After successfully welcoming your customer and establishing an instant connection, the next phase is just as crucial—the browsing phase....
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Mar 1, 20242 min read
Instantly Connect with your Customer by Introducing Yourself
Today, we delve into a crucial aspect of interpersonal skills that often goes overlooked—the art of introducing yourself with impact. In...
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Feb 23, 20241 min read
Instantly Connect with your Customer with a Warm Greeting
Imagine approaching a doorstep only to be met with a blank stare and no acknowledgment. It's an uncomfortable scenario that underscores...
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Feb 16, 20241 min read
Instantly Connect with your Customer with a Smile
A smile, the universal language of happiness, has the power to transform ordinary interactions into moments of joy and connection. Beyond...
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Feb 9, 20242 min read
Instantly Connect with your Customer with Eye Contact
In the realm of human interaction, making genuine connections is a skill that transcends mere communication. Whether you are a...
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Nov 16, 20232 min read
Mastering the Art of Instant Rapport Building in Customer Interactions
You've nailed the first impression, but what's next? Let's delve into the art of building instant rapport – that magical connection that...
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Oct 2, 20231 min read
Why Brands need to embrace Empathy in a diverse market like Dubai
In an age where businesses are increasingly reliant on technology, there's one human quality that stands out as a game-changer in the...
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