top of page

IDEAS


The most critical customer facing skill in luxury is Connection Adaptability
When clients face the same challenge and you find yourself conducting the same workshop on repeat, it calls for deeper insight. The...
Mar 53 min read
Â
Â
Â


Data-Driven Luxury: Leveraging Analytics for Superior Customer Experiences
How annoying is it to receive irrelevant information from a brand that you have previously shopped with ? It can make you feel under...
Sep 27, 20243 min read
Â
Â
Â


Why Luxury brands need Design Thinking ?
Design thinking meets Luxury! It's a growing trend for brands to seek human centered tools to help deliver great customer experiences.
Jun 26, 20243 min read
Â
Â
Â


The Building Blocks of a Customer-Centric Organisation
As shoppers it’s a common practice to browse online, and then drop into the store for a trial, especially if it’s a high value purchase....
Jun 26, 20243 min read
Â
Â
Â


How Indian Direct-to-Consumer Brands Inspire Luxury Retail
an luxury brands take inspiration from India’s booming direct-to-consumer brands? The answer is yes! In many ways, these brands...
May 27, 20242 min read
Â
Â
Â


Balancing Team Participation is a Skill
Effective leadership is the backbone of balanced team participation in collaborative environments. As a leader, being vigilant about team...
Feb 2, 20241 min read
Â
Â
Â


Nurturing Respectful Team Collaboration
In the intricate dance of collaboration, cutting someone off in a conversation can be disruptive and convey a sense of disrespect,...
Jan 19, 20241 min read
Â
Â
Â


Setting Intentions for Win Win Team Collaboration
The realm of successful collaboration extends beyond shared tasks; it demands a mindset oriented towards mutual benefit. Setting a clear...
Jan 11, 20241 min read
Â
Â
Â


Building Teams Beyond Borders
In the ever-evolving landscape of organizational dynamics, the pursuit of effective collaboration remains a cornerstone. The quest to...
Jan 4, 20241 min read
Â
Â
Â
bottom of page