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IDEAS


The most critical customer facing skill in luxury is Connection Adaptability
When clients face the same challenge and you find yourself conducting the same workshop on repeat, it calls for deeper insight. The...
Mar 53 min read
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Why are luxury brands hiring from hospitality?
What was your last most memorable #customerexperience ? In my experience, it's most likely to be a dining or hotel experience that knocked y
Jan 53 min read
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Data-Driven Luxury: Leveraging Analytics for Superior Customer Experiences
How annoying is it to receive irrelevant information from a brand that you have previously shopped with ? It can make you feel under...
Sep 27, 20243 min read
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Mastering VIP Client Segmentation: Strategies for Luxury Brands
VIP clients are the cornerstone of the luxury retail industry, driving a significant portion of revenue and brand prestige. These clients...
Sep 26, 20243 min read
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