5 days ago2 minHow to measure training impact on businessOver the years I have come to believe that helping my clients measure training ROI, specially impact on business, is the most critical...
May 91 minManage Angry Customers with EaseToday, we delve into a crucial aspect of customer service—handling angry customers. Complaints are an inevitable part of the retail...
May 22 minCreate customer loyalty by making a memorable last impressionLet's explore the often-overlooked but crucial aspect of delivering a memorable last impression in retail. The sale doesn't end with the...
Apr 252 minWinning Cross-Selling, Link Selling, and Up-Selling StrategiesIn this article we dive into the nuanced world of making additional recommendations – an art that involves cross-selling, link selling,...