Cross-Functional Collaboration for CX Excellence
Struggling to implement a seamless Customer experience? Align your teams, processes and tools around your desired customer journey for smooth execution.
Duration: 1 day
Description:
A prevalent issue for many organisations is that teams operate in isolated verticals, leading to disjointed customer interactions. This workshop is designed to unify cross-functional teams, fostering alignment and collaboration, for a more holistic, horizontal approach that mirrors the customer's journey. Through hands-on exercises and discussions, we'll craft a tailored CX blueprint that ensures seamless experiences at every touchpoint.
For:
Business leaders, managers from various departments (like marketing, sales, operations, and customer service), and any professional involved in shaping the customer journey.
Learning outcome:
Cross-functional understanding of the customer journey
Cross functional collaboration
Concenus on redesign of interdepartmental processes
Visual map of CX delivery processes
Business Impact:
Increased customer loyalty
Improved employee satisfaction
Improved customer satisfaction scores
Lower no. of customer complaints
Positive impact on bottom-line results.
