CX Kick Starter to evaluate your CX position
Looking to improve customer satisfaction but not sure how? This 4 hours workshop will transform your understanding of your customer and current CX.
Duration: Half-day
Description:
Examine your current CX position through the customer lens and learn the importance of empathy. Imbibe a customer-centric mindset by learning tools like customer personas and customer journey maps to deep dive into current practices and walk away with a fresh and deep understanding of your customer's needs.
For:
New and established businesses, marketing and sales teams, customer service reps, and product managers.
Learning outcome:
Develop customer empathy across functions
Learn design tools: personas and customer journey maps
Identification of customer pain points in your current -journey
Build a customer-centric work culture
Business Impact:
Improved customer satisfaction scores
increased customer loyalty
more positive customer feedback
