Customer Journey Mapping for CX Transformation
Master the craft of journey mapping to revolutionize your customer experience and drive business transformation.
Duration: 1 day
Description:
This workshop is your gateway to proficiency in Customer Journey Mapping. Participants will be guided step-by-step on how to meticulously audit the current state of their customer's journey, identifying pivotal touchpoints and friction areas. With hands-on exercises, attendees will not only understand the pain points but will also design a future-state journey that promises enhanced user experiences.
For:
Business Strategists, CX/UX Professionals, Product Managers, and Marketing Teams.
Learning outcome:
Acquire hands-on expertise in current-state journey auditing.
Master the techniques to envision and map a future-state journey.
Gain a practical skill set that can be instantly applied for continuous CX improvements.
Learn to identify, understand, and innovate upon customer friction points.
Business Impact:
Optimized customer experience through actionable insights.
Increased customer satisfaction leading to brand loyalty.
Future-ready strategies ensuring business growth and customer retention.
