Luxury Customer Experience Mastery
Elevate your luxury customer experience through a one day deep dive into the world of luxury.
Duration: 1 day
Description:
Empower luxury professionals with a nuanced understanding of the luxury mindset. Focusing on luxury consumer expectations, it integrates hands-on role-playing and journey mapping to identify touchpoint enhancements. Brands are taught the art of embodying luxury through storytelling, exclusivity, multi sensoriality and digital tools. The team is inspired to curate an enhanced luxury experience.
For:
Marketing, Sales, Customer facing teams of luxury brands wanting to elevate their customer experience.
Learning outcome:
Deep understanding of Luxury
Insights into Luxury customer expectations
Finding new ways to elevate your CX
Business Impact:
Increased customer loyalty
Higher average transaction values
Improved reviews & customer feedback
Positive word-of-mouth referrals.
