Winning Over Luxury Customers: Why Experience Beats Discounts
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About
Sonali is an International Luxury Customer Experience Expert based in Dubai. For over 22 years she has helped retail brands achieve service excellence.
With proven expertise in customer experience (CX), design thinking, service design, luxury retail training, Sonali's mission lies in elevating your brand's customer journey to drive growth. It's time to infuse your business with real customer empathy and customer centric processes to build loyal customers and long term value.
22
YEARS EXPERIENCE
5
COUNTRIES
50+
BRANDS
10000+
PARTICIPANTS
OUR IMPACT
Consistent CX efforts have lead to amplified business growth.
3X
average transaction value
1.5X
boost in conversion
50%
amplification in repeat business
20%
customer referral
KEY OFFERINGS
Elevate your luxury customer experience with a range of solutions
INDUSTRY EXPERIENCE
While Sonali can apply her approach to any sector, she holds deep experience in
luxury retail.
Luxury Retail
Fashion
Beauty
Home Decor
Real Estate
Healthcare
Education
TESTIMONIALS
What Our Clients Say
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