top of page

Unlocking Transformational Luxury Customer Experiences

Are you a luxury brand looking to elevate your game? Explore a range of cutting edge CX solutions here.
sonalisticky notes.jpeg

About

Sonali is an International Luxury Customer Experience Expert based in Dubai. For over 22 years she has helped retail brands achieve service excellence.

With proven expertise in customer experience (CX), design thinking, service design, luxury retail training, Sonali's mission lies in elevating your brand's customer journey to drive growth. It's time to infuse your business with real customer empathy and customer centric processes to build loyal customers and long term value.

22

YEARS EXPERIENCE

5

COUNTRIES

50+

BRANDS

10000+

PARTICIPANTS
OUR IMPACT

Consistent CX efforts have lead to amplified business growth.

3X

average transaction value

1.5X

boost in conversion

50%

amplification in repeat business

20%

customer referral
KEY OFFERINGS

Elevate your luxury customer experience with a range of solutions

OUR CLIENTS
INDUSTRY EXPERIENCE

While Sonali can apply her approach to any sector, she holds deep experience in
luxury retail.

luxury skills trainer
Luxury Retail
luxury skills trainer
Fashion
luxury skills trainer
Beauty
luxury skills trainer
Home Decor
luxury skills trainer
Real Estate
luxury skills trainer
Healthcare
luxury skills trainer
Education
TESTIMONIALS

What Our Clients Say

With Sonali, Customer satisfaction is approached with intuitive solutions always geared by the ‘human approach’ which is so important to create successful, long-term customer relationships.

Shikha Kansagara

Co founder, OOO Farms

Lunch Buffet

Dive into our workshops to elevate your brand's customer journey or get in touch with us for a bespoke end to end CX transformation project.

RECENT BLOG POSTS

Explore Ideas

bottom of page