In this article we dive into the nuanced world of making additional recommendations – an art that involves cross-selling, link selling,...

I was having lunch with a friend who is rapidly expanding stores across India.  “Why is service so poor in store, in spite of training...

Today, we unravel the skill of smoothly closing the sale. After understanding your customer's needs, offering personalized...

Empathy plays a crucial role in building meaningful relationships with customers in the digital landscape of e-commerce. Let's explore...

Let's delve into a critical skill for sales success – managing customer concerns with confidence. When a customer voices a concern,...

Passion #1 Helping people communicate with confidence Early on in my career I become a behavioural trainer, delivering selling and...