When clients face the same challenge and you find yourself conducting the same workshop on repeat, it calls for deeper insight. The...

What was your last most memorable #customerexperience ? In my experience, it's most likely to be a dining or hotel experience that knocked y

How annoying is it to receive irrelevant information from a brand that you have previously shopped with ? It can make you feel under...

Design thinking meets Luxury! It's a growing trend for brands to seek human centered tools to help deliver great customer experiences.

As shoppers it’s a common practice to browse online, and then drop into the store for a trial, especially if it’s a high value purchase....

an luxury brands take inspiration from India’s booming direct-to-consumer brands? The answer is yes! In many ways, these brands...

Clients often ask me how customer experience differs from marketing as a function, and I find the best way to explain the difference is...

Chats are often seen as reactive customer service tools rather than opportunities to acquire, engage and connect with customers. When it...

In this article we dive into the nuanced world of making additional recommendations – an art that involves cross-selling, link selling,...

Today, we unravel the skill of smoothly closing the sale. After understanding your customer's needs, offering personalized...

Welcome to a deeper dive into the world of sales, where communication is an intricate dance. In this article we unveil a pivotal...

In a world where customers are cautious about pushy sales tactics and commission-driven recommendations, the key to success lies in...

Active listening goes beyond merely hearing words; it involves a genuine interest in comprehending the other person's thoughts and...

Once you have welcomed your customer and established a genuine connection, the next pivotal step is to transition into the diagnostic...

After successfully welcoming your customer and establishing an instant connection, the next phase is just as crucial—the browsing phase....

Today, we delve into a crucial aspect of interpersonal skills that often goes overlooked—the art of introducing yourself with impact. In...

Imagine approaching a doorstep only to be met with a blank stare and no acknowledgment. It's an uncomfortable scenario that underscores...

Recently, I had a personal experience that reinforced, In the realm of luxury, there's something irreplaceable about human interaction....

A smile, the universal language of happiness, has the power to transform ordinary interactions into moments of joy and connection. Beyond...

In the realm of human interaction, making genuine connections is a skill that transcends mere communication. Whether you are a...