Customer-Centricity for Luxury Leaders
Lead your team to luxury service excellence with a customer-first approach.
Duration: Half-day
Description:
Delivering a superior customer experience requires leaders to be role of models of customer centric thinking and action. This workshop is designed for leaders who want to instill a customer-centric culture within their organization. Participants will learn leadership strategies and pratices that prioritize customer satisfaction, foster a service-oriented mindset in employees, and drive organizational change.
For:
Business leaders, managers, and team leaders
Learning outcome:
Develop customer-centric leadership skills,
Learn to demonstrate and infuse empathy in others
Learn customer centric processes and ways to embed them in your operations
Learn to motivate and engage employees to lead with a customer first mindset
Define and uphold standards of service excellence
Business Impact:
Improved employee satisfaction
Improved customer satisfaction scores
Lower no. of customer complaints
Positive impact on bottom-line results.