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IDEAS

Jan 53 min read
Why are luxury brands hiring from hospitality?
What was your last most memorable #customerexperience ? In my experience, it's most likely to be a dining or hotel experience that knocked y
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Sep 27, 20243 min read
Data-Driven Luxury: Leveraging Analytics for Superior Customer Experiences
How annoying is it to receive irrelevant information from a brand that you have previously shopped with ? It can make you feel under...
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Jun 26, 20243 min read
Why Luxury brands need Design Thinking ?
Design thinking meets Luxury! It's a growing trend for brands to seek human centered tools to help deliver great customer experiences.
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Jun 26, 20243 min read
The Building Blocks of a Customer-Centric Organisation
As shoppers it’s a common practice to browse online, and then drop into the store for a trial, especially if it’s a high value purchase....
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May 27, 20242 min read
How Indian Direct-to-Consumer Brands Inspire Luxury Retail
an luxury brands take inspiration from India’s booming direct-to-consumer brands? The answer is yes! In many ways, these brands...
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May 13, 20242 min read
How to measure training impact on business
Over the years I have come to believe that helping my clients measure training ROI, specially impact on business, is the most critical...
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May 9, 20241 min read
Manage Angry Customers with Ease
Today, we delve into a crucial aspect of customer service—handling angry customers. Complaints are an inevitable part of the retail...
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May 6, 20242 min read
Elevate the luxury e-commerce experience with Chat
Chats are often seen as reactive customer service tools rather than opportunities to acquire, engage and connect with customers. When it...
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May 2, 20242 min read
Create customer loyalty by making a memorable last impression
Let's explore the often-overlooked but crucial aspect of delivering a memorable last impression in retail. The sale doesn't end with the...
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Apr 25, 20242 min read
Winning Cross-Selling, Link Selling, and Up-Selling Strategies
In this article we dive into the nuanced world of making additional recommendations – an art that involves cross-selling, link selling,...
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Apr 18, 20242 min read
Close sales like a Pro
Today, we unravel the skill of smoothly closing the sale. After understanding your customer's needs, offering personalized...
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Apr 11, 20242 min read
Mastering Customer Concerns with Confidence
Let's delve into a critical skill for sales success – managing customer concerns with confidence. When a customer voices a concern,...
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Apr 4, 20242 min read
Manage any Customer Concern with the art of Acknowledgment
Welcome to a deeper dive into the world of sales, where communication is an intricate dance. In this article we unveil a pivotal...
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Mar 28, 20242 min read
Make Recommendations your Customer can't Refuse
In a world where customers are cautious about pushy sales tactics and commission-driven recommendations, the key to success lies in...
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Mar 21, 20242 min read
The most underrated Skill for Effortless Sales: Active Listening
Active listening goes beyond merely hearing words; it involves a genuine interest in comprehending the other person's thoughts and...
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Mar 14, 20242 min read
Win Sales through Effective probing
Once you have welcomed your customer and established a genuine connection, the next pivotal step is to transition into the diagnostic...
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Mar 7, 20242 min read
How to impress a Customer when they are Browsing
After successfully welcoming your customer and establishing an instant connection, the next phase is just as crucial—the browsing phase....
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Mar 1, 20242 min read
Instantly Connect with your Customer by Introducing Yourself
Today, we delve into a crucial aspect of interpersonal skills that often goes overlooked—the art of introducing yourself with impact. In...
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Feb 23, 20241 min read
Instantly Connect with your Customer with a Warm Greeting
Imagine approaching a doorstep only to be met with a blank stare and no acknowledgment. It's an uncomfortable scenario that underscores...
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Feb 19, 20242 min read
HOW POOR LUXURY SERVICE DROVE ME TO COMPETITION
Recently, I had a personal experience that reinforced, In the realm of luxury, there's something irreplaceable about human interaction....
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