Data-Driven Luxury: Leveraging Analytics for Superior Customer Experiences
How annoying is it to receive irrelevant information from a brand that you have previously shopped with ? It can make you feel under...
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IDEAS
Jun 263 min read
Why Luxury brands need Design Thinking ?
Design thinking meets Luxury! It's a growing trend for brands to seek human centered tools to help deliver great customer experiences.
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Jun 263 min read
The Building Blocks of a Customer-Centric Organisation
As shoppers it’s a common practice to browse online, and then drop into the store for a trial, especially if it’s a high value purchase....
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May 272 min read
How Indian Direct-to-Consumer Brands Inspire Luxury Retail
an luxury brands take inspiration from India’s booming direct-to-consumer brands? The answer is yes! In many ways, these brands...
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May 203 min read
Enhancing Luxury Customer Experiences: The Power of Customer Journey Mapping
Clients often ask me how customer experience differs from marketing as a function, and I find the best way to explain the difference is...
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May 91 min read
Manage Angry Customers with Ease
Today, we delve into a crucial aspect of customer service—handling angry customers. Complaints are an inevitable part of the retail...
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May 62 min read
Elevate the luxury e-commerce experience with Chat
Chats are often seen as reactive customer service tools rather than opportunities to acquire, engage and connect with customers. When it...
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May 22 min read
Create customer loyalty by making a memorable last impression
Let's explore the often-overlooked but crucial aspect of delivering a memorable last impression in retail. The sale doesn't end with the...
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Apr 252 min read
Winning Cross-Selling, Link Selling, and Up-Selling Strategies
In this article we dive into the nuanced world of making additional recommendations – an art that involves cross-selling, link selling,...
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Apr 112 min read
Mastering Customer Concerns with Confidence
Let's delve into a critical skill for sales success – managing customer concerns with confidence. When a customer voices a concern,...
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Mar 282 min read
Make Recommendations your Customer can't Refuse
In a world where customers are cautious about pushy sales tactics and commission-driven recommendations, the key to success lies in...
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Mar 212 min read
The most underrated Skill for Effortless Sales: Active Listening
Active listening goes beyond merely hearing words; it involves a genuine interest in comprehending the other person's thoughts and...
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Mar 12 min read
Instantly Connect with your Customer by Introducing Yourself
Today, we delve into a crucial aspect of interpersonal skills that often goes overlooked—the art of introducing yourself with impact. In...
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Feb 161 min read
Instantly Connect with your Customer with a Smile
A smile, the universal language of happiness, has the power to transform ordinary interactions into moments of joy and connection. Beyond...
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Nov 16, 20232 min read
Mastering the Art of Instant Rapport Building in Customer Interactions
You've nailed the first impression, but what's next? Let's delve into the art of building instant rapport – that magical connection that...
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