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Luxury Customer Experience Masterclass

Redefine your understanding of the modern luxury customer experience and learn best practices to infuse in your brand

Duration: Half-day


This masterclass delves into the nuances of the luxury customer experience as defined in today’s dynamic world. Understand different customer expectations, from VIP clientele to Gen-Z, different strategies, trends and best practices in luxury retail. We cover essentials pillars of a stellar luxury customer experience like the power of brand storytelling, leveraging data for personalisation and creating seamless omnichannel experiences.


Luxury brand managers, Marketing, Customer Service teams, Sales Professionals and CX strategists.

Soap Store Customer

Learning outcome:

  • Understand the latest elements of the luxury customer experience

  • Gain insight into diverse customer expectations

  • Learn strategies and best practices brands are adopting

  • Get inspired with new ways to elevate your brand experience

Business Impact:

  1. Increased customer retention

  2. Higher customer satisfacion scores

  3. Improved reviews & customer feedback

  4. Positive word-of-mouth referrals.

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