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Luxury Customer Experience Masterclass

Redefine your understanding of the modern luxury customer experience and learn best practices to infuse in your brand

Duration: Half-day

Description:

This masterclass delves into the nuances of the luxury customer experience as defined in today’s dynamic world. Understand different customer expectations, from VIP clientele to Gen-Z, different strategies, trends and best practices in luxury retail. We cover essentials pillars of a stellar luxury customer experience like the power of brand storytelling, leveraging data for personalisation and creating seamless omnichannel experiences.

For:

Luxury brand managers, Marketing, Customer Service teams, Sales Professionals and CX strategists.

Soap Store Customer

Learning outcome:

  • Understand the latest elements of the luxury customer experience

  • Gain insight into diverse customer expectations

  • Learn strategies and best practices brands are adopting

  • Get inspired with new ways to elevate your brand experience

Business Impact:

  1. Increased customer retention

  2. Higher customer satisfacion scores

  3. Improved reviews & customer feedback

  4. Positive word-of-mouth referrals.

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