Luxury Retail Skills
Shift your selling style from sales focused to building emotional connections with customer
Duration: 1 day
Description:
This module is for luxury customer facing teams that have basic selling skills in place. They will elevate their ability to not just sell, but forge an emotional connection with customers. Participants will learn to represent their brand values in every action and master must have luxury skills like building rapport, brand storytelling and personalisation.
This module can be adapted to customer facing teams that communicate with customers via chat and the phone.
For:
Luxury retail sales professionals, Store managers, Trainers
Learning outcome:
Convey luxury brand values through action
Narrat brand stories and personalise reccomendations
Ability to build rapport with customers
Shift from just selling to building emotional connections
Enhanced upselling and cross-selling capabilities
Business Impact:
Increased sales conversion rates
Higher customer retention
Higher average basket size
Higher customer satisfaction
